Frequently asked questions
Short answers about transfers from Varna Airport and Burgas Airport, booking, price and payment.
Booking
How do I book a transfer with Joy Transfers?
Booking is done online in four steps: route, passengers and extras, contact details, and confirmation. Start from the transfer booking.
What details are needed to book a transfer?
You need a start and end point, a pickup date and time, the number of passengers and suitcases, and contact details so the booking can be confirmed. They are filled in on the booking page.
Prices and payment
When do I see the transfer price?
The final price is shown before you confirm the booking. On the booking page you check the details and the final price, and only then confirm. Start from the booking.
Is the private transfer price fixed?
Yes. The booking page states that the final price is known in advance, with no hidden surprises. The price is shown when you book a transfer.
How can I pay?
Payment is in cash or by card to the driver on arrival.
What is the day and night taxi tariff?
The city day tariff runs from 06:00 to 22:00, and the night tariff from 22:00 to 06:00. That is the city taxi tariff and is separate from the price of a transfer booked in advance, which you see when you book. See the day and night tariff.
Airport transfers
Do you offer transfers from Varna Airport?
Yes. Published routes from Varna Airport include a transfer from Varna Airport to Golden Sands and a transfer from Varna Airport to Albena.
Do you offer transfers from Burgas Airport?
Yes. Routes from Burgas Airport include a transfer from Burgas Airport to Sunny Beach and a transfer from Burgas Airport to Golden Sands.
How do I book a transfer from Varna Airport to Golden Sands?
The route is published as a transfer from Varna Airport to Golden Sands. The price appears when you complete the booking.
How do I book a transfer to Sunny Beach?
Is there a transfer between Varna and Burgas?
Yes. Published routes are a transfer from Varna Airport to Burgas and a transfer from Burgas Airport to Varna.
Do you offer a transfer to Bucharest Airport or to Constanța?
Do you monitor the flight for an airport transfer?
Yes. The booking page states that the flight is monitored and the pickup time is adjusted if the flight is delayed or lands early.
Is the transfer door to door?
Yes. Pickup is from the address you give, and drop-off is at the final destination.
Passengers and luggage
Which cars can I choose for a transfer?
On the booking page you choose a sedan, an MPV, an MPV XL, or a van 8+1, depending on the number of passengers and the luggage.
How is luggage specified when booking?
When you book you enter the number of suitcases, together with the number of passengers.
Children and seats
Can I add a child seat?
Yes. In the passengers and extras step of the booking you can add a child seat or a booster seat.
Changes and cancellation
Can I change or cancel a booking?
To change or cancel a booking, write to office@joytaxi.bg or call 052 66 66 66, 052 30 30 30, 089 9388 388.
Hours and contact
What are Joy Transfers’ hours?
The team is available 24/7. For a transfer, use the booking.
How do I contact Joy Transfers?
The phone numbers in the footer are 052 66 66 66, 052 30 30 30, 089 9388 388, and the email is office@joytaxi.bg. For a new transfer, use book a transfer.
